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You Asked, We Delivered: Introducing the New Neurio Installer App

By | Product | No Comments

When it comes to installing the Neurio Home Energy Meter, we want the process to be seamless – for you and your customers.

That’s why we’re excited to announce the release of the new Neurio Installer App built specifically to improve and accelerate the installation process and reduce any install pain points.

The Neurio Installer App enables you to set up your own Installer Account and view live data from the meter – on site – without having to set up a User Account or access the homeowner’s WiFi.

To ensure installs go smoothly, the app provides fault messages if something isn’t connected correctly, as well as guided troubleshooting assistance to get you back on track. And for those times you need a little extra help, the app allows you to take photos of the install and link them to the meter location so that they’re accessible by Neurio Tech Support.

With an Installer Account comes greater control. Each time you install a new Neurio meter it will automatically be added to your account. Log in to the app at any time to see a complete list of your installations as well as a status indicator to show if the User Account has been set up or if WiFi is connected.

For installers that want a little more functionality and have at least 10 Neurio Home Energy Meters in their network, you can unlock Pro features such at Co-Branding and the Referral Tool, as well as select any meter location and view that customer’s live and historical energy data.

We’ve made things easier for homeowners too – giving them the ability to log in to the Installer app with their User Account and add or update their WiFi information whenever they need to.

Smart meters need smart installers. The Neurio Installer App is just the latest example of improvements we are continually making to our products to help make your job easier and your customers happier. Take a look at the product video and let us know what you think!


By | Team | No Comments

VANCOUVER, BC – September 12, 2018 — Neurio, a leading residential energy management company, today announced the appointment of a new board of directors. Joining the board are Norm Francis, Judi Hess, Greg Malpass, and David Sutcliffe, in addition to Keith Marett, Neurio’s interim CEO. David Sutcliffe has been named chairman of the board. These new board appointments come on the heels of a highly successful year for Neurio which saw the company grow its global install base to more than 150,000 systems and release several new product offerings.

“We are excited to elect a new board of directors to help achieve our growth ambitions. All of these individuals are recognized business leaders, with a track record for growing successful technology companies on a global scale, and bring a broad set of skills to Neurio. We are fortunate to add such high caliber people to help us achieve our potential as the market leader in residential energy data technologies,” said Keith Marett, Neurio’s interim CEO. “I also want to recognize Neurio’s retiring board members for the tremendous contribution they have made over the years to the company’s growth.”

“Neurio’s ground-breaking hardware and analytics are helping companies compete in the new distributed energy economy,” said Dave Sutcliffe. “With significant growth opportunities ahead for Neurio, I am looking forward to working with my fellow board members, the management team, and employees to improve the way energy is used and managed in a home, and to help guide the company to its next stage of growth.”


Neurio Board Member Executive Biographies

Norm Francis

Norm has had an extensive entrepreneurial career in technology. He co-founded BSG, which created ACCPAC and Simply Accounting (now Sage Accounting), two of the world’s premier accounting software packages in the early PC era. Following the sale of the company to Computer Associates (now CA Technologies), Norm served as a Vice President for four years during a period in which CA grew to be one of the largest software companies internationally. Later he was co-founder, Chairman and CEO of Pivotal Corporation, which became a leader in Customer Relationship Management software. While he was CEO, Deloitte named Pivotal the fastest growing company in Canada. In 2016 Norm was inducted into the Business Laureates of British Columbia Hall of Fame. He currently serves on the board of directors of Traction Guest Inc. and previously served on the board of several private and public companies, and the BC Premier’s Technology Council.

Judi Hess

Judi has spent more than 35 years in the tech community in British Columbia, and is currently the CEO of Copperleaf, a decision analytics software company based in Vancouver BC. Under Judi’s leadership, Copperleaf’s revenues have grown by 2940% over the past eight years and the company has become one of the biggest software companies in BC and one of the fastest-growing software companies in Canada. Prior to Copperleaf, Judi was the President of Creo Inc. In 2005, with revenues in excess of $630 Million, Creo was acquired by Eastman Kodak for just under $1 Billion USD. In 2018, Judi was recognized as the BC Tech Person of the Year. Judi currently sits on the board of directors of Pason Systems Inc. (TSX: PSI), and Copperleaf. She has also served on the boards of Bycast and Acetech, and was a member of the BC Premier’s Technology Council.

Greg Malpass

Greg’s unconventional leadership style and industry-recognized expertise in cloud computing and data have earned him numerous influential speaking engagements and accolades. In 2007, after nearly a decade of work in marketing and enterprise sales roles, Greg founded Traction on Demand to help a small number of clients unite their sales and marketing teams. Since its founding, Traction has become North America’s largest dedicated Salesforce consulting and application development firm, as well as a Deloitte Best Managed company and one of the fastest growing technology companies on the continent. Greg currently sits on the advisory board of SFU’s Beedie School of Business’ Institute of Entrepreneurship, is a board member of the BC Tech Association, and is a member of the Young Presidents’ Organizations (YPO).

Keith Marett, Interim CEO, Neurio

Keith has more than 20 years of experience growing companies on a global scale. As Interim CEO of Neurio, Keith overseas the growth and development of the team. During his four years at Neurio, the company has grown from the pre-revenue stage to just over 150,000 systems deployed globally. Within that time, the company has been recognized numerous times for its achievements, including being ranked the 32nd fastest growing company in Canada and the 5th fastest growing in BC in 2016 as part of the Deloitte Fast50. Prior to Neurio, Keith lead the market and product strategy for Avigilon, a leader in security products, and helped lead the revenue growth by 5.5x from $32M to $178M and the market cap from $90M to $1.32B in just under three years. While at Avigilon, Keith helped lead the successful IPO efforts in 2011, as well as the market expansion into 95+ countries. Prior to Avigilon, he held senior positions at Bell Canada.

David Sutcliffe

David has spent his career building and leading technology-intensive businesses. During his tenure as President and CEO of Sierra Wireless, he grew the company’s annual revenue to well over $100M USD through organic growth and foreign acquisitions. He also led the company’s successful IPO on the Toronto Stock Exchange and its follow-on financing and public listing on the Nasdaq. Prior to Sierra Wireless, David held senior management positions at Motorola and at Xillix Technologies. David has earned a wide range of recognitions, including: AceTech Fellow; Canada’s Top 40 Under 40; Entrepreneur of the Year – Canada Pacific – Technology & Communications; SVP Distinguished Partner; and the BCTIA Bill Thomson Lifetime Achievement Award. He has served on several boards including Ballard Power, Circon Systems, SMART Technologies, and Sierra Wireless.

Neurio Releases a Disruptive Universal Current Transformer That Increases the Speed and Safety of Meter Installations

By | Product | No Comments

Neurio’s new patent pending Universal Current Transformer (CT) solves the toughest meter installation challenges across North American, European and Australian residential panels.

June 20, 2018, Vancouver, CanadaNeurio, a leader in residential energy management, unveiled an innovative advancement to Current Transformer (CT) technology that significantly increases the success rate of installing Neurio meters in electrical panels. Neurio’s new Universal CT is the first of its kind making it easy for installers to quickly and safely install meters in all North American, European and Australian panels. With Neurio’s innovative Universal CT design, the award-winning technology company is leading the way by increasing the number of homes that can achieve household energy management.

The New CT Solves Meter Installation Challenges – CTs were originally designed for large commercial applications and until now, their design has remained largely unchanged. Neurio is one of the first companies to develop new CT technology specifically for challenging residential panels. The Universal CT’s unique design gives installers the ability to safely install CTs around main power lines in all panel configurations including uninsulated live busbars, four-wire configurations, extreme low wire clearance panels and much more. A demonstration of how easy installations are can be viewed below.

The Universal CT is Faster & Safer for Installers Chris Hennig, Technical Product Manager at Neurio shares, “We designed the Universal CT to give Installers and Electricians a faster and safer way to get Neurio meters installed in every panel.” He continues, “Installers can now install our meters into more homes making it easy to educate customers on energy usage. This means that more people can use leading technology to optimize the flow of energy within their homes.”

Neurio’s Universal CT is certified to meet North American standards and is intended for use with the W1-HEM Neurio Home Energy Monitor. Certifications are pending for Europe, Australia, and New Zealand. The CT features measurement accuracy within 1% and is rated up to 200 Amps.

The new Universal CT will begin shipping in February, 2019.

About Neurio

Neurio is a leading residential energy management company that helps homeowners reduce energy costs through smarter energy decisions. From industry leading energy monitoring and control technology to sophisticated analytics that provide granular energy information, Neurio is changing how energy is used and managed in a home. With over 150,000 homes using Neurio, homeowners and businesses are quickly realizing the power of what Neurio can offer.


Don’t get your wires crossed – A first time installers guide.

By | Tips | No Comments

Congrats on installing your first (of hopefully many) Neurio Home Energy Meter. Everything you need to install (software and hardware) on any common residential electrical panel is included in the box. Your success is important to us so we have put together 3 tips which highlight the most common questions our support team answers. Speaking of support, did you know we have troubleshooting guides at, and live support at 1.855.242.2220 (9am-5pm PST Monday – Friday) for installers who are in the field. Now for the tips:

Blue Voltage Wire – if you are measuring solar lines or are utilizing the CT 3 port in any way, make sure to connect the blue voltage wire to the same breaker or phase as the red wire. This is overlooked a lot by first time solar installers.

Inverted CTs – make sure you are installing the CTs with the label facing towards the source. If you make a mistake, just contact us and we can always change the inversion in the meter settings remotely.

Wifi Signal Strength – Though our Neurio meter provides some magical data, the meter’s magic runs out when there is long distances and a couple walls (particularly concrete walls) between the meter and the router. A good reference point is if you are standing by the breaker panel and see 3 or more bars of the homeowners wifi network on your phone, then the Neurio meter should connect. If not, we recommend to install a repeater/extender, this will not only help them with their Neurio signal but Netflix streaming and internet browsing to extend further around the house!

Welcome to the Neurio ecosystem!